Name: Rewards International
Price range: $

Production Lead Time

What is the standard production time?

Trophies / Awards | 7 business days.
Apparel | 15 to 20 business days.
Promotional Items | 10 to 20 days.

Production lead times do not include public holidays. Delivery times are calculated separately. Delays in receiving personalisation details, logo or artwork files may increase lead time. Promotional and Apparel item lead time may depend on order volume and stock availability.

Production times are longer for highly customisable products such as, custom made medallions, badges, coins and lapel pins: 4 to 6 weeks production from final artwork confirmation. Where other products have a longer production time than standard, this will be specified on the product page.

Once you place your order you will receive an email confirming your order. Your email will also include links to provide your personalisation information, logos, or artwork.

Do you offer rush jobs?

Yes, please contact us prior to ordering so we can ensure we have available stock to meet your deadline.

Call us on 1300 100 125 or email us at sales@rewardstrophies.com.au.

How can I help get my order processed quickly?

Once you have completed your selections and confirmed your cart, please ensure payment is processed so we can swiftly arrange the stock. You will also receive an email and link to upload your personalisation details for engraving or printing. We cannot complete your order until we receive your engraving or branding details. The sooner we have these, the faster we can proceed with production.

Delivery

How much is delivery?

For orders under $500.00, our flat rate fee is $14.95 for standard delivery. This is a national rate to all major metropolitan areas for our regular courier or Australia Post service. [Regional towns may be charged at a higher rate, our postcode identifier will update the charge for any regional deliveries that incur additional charges.]

For all orders over $500.00 we offer FREE standard shipping.

What is the standard delivery time?

The standard delivery time is 3 to 5 business days after the normal production lead time. Should you wish to reduce this time, please contact us to discuss your needs in more detail for specifics around in-hand arrival.

What carrier do you use?

We use Australia Post, Startrack and other common carrier courier services as required.

What happens if I’m not there when my delivery arrives? Will it be left?

We will not leave your parcel unless you have instructed us to leave it in a safe place. If you are not home or do not answer the door, the courier will leave a calling card notifying you to contact them regarding redelivery or pick up from the local outlet. Please note; should you nominate your parcel(s) to be left in a safe place specified by you, we will not be held responsible for goods once the carrier has delivered them to the requested location.

Where do you deliver?

We delivery to most destinations within Australia.

Can you deliver internationally?

We can arrange international freight upon request, depending on the type of goods and destination, costs will be quoted separately.

Will I be able to track my order?

Yes, we will issue tracking details for all orders shipped via our carriers so you may check the status of your consignment.

What happens if my order is lost?

If your order does not arrive within the allocated time frame, please contact us as soon as possible. We will contact our couriers and work with you to organise a solution.

Can you deliver to PO Boxes?

Yes, only if your goods are sent via Australia Post.

Can I pick up my order?

Yes, you may collect your order form our showroom, Unit 10/95 O’Sullivan Beach Road, Lonsdale SA 5160, if you are based in South Australia.

Personalisation & Artwork

What are set-ups?

Artwork Set Ups are the creation and layout of your personalisation or branding requirement for the products you have purchased. We configure your logo(s) and wording to suit the item.

What is the cost?

We offer FREE engraving and personalisation on every trophy or award order.

What type of decoration do you offer?

We offer:

How can I give you my personalisation details or artwork?

Once your order has been placed and processed, during in the post checkout step you will have the option to enter them directly into our form or use our excel-csv template download link. We will also email you this link to upload your details should you prefer to do this after checkout. Please note that we cannot complete your order until we receive your engraving or branding details.

What type of artwork file do you need?

For logos or print ready artwork, please provide artwork in one of the following formats:

.AI Files
.EPS files
.SVG Files
.PDF Files

We prefer files in Vector file format.

Other files such as .JPG, .BMP or .TIF are also acceptable but may not provide you with as good reproduction and may lead to art charges. Low-resolution Images such as web images, business card or clothing embroidery images will be very poor quality and will likely result in additional charges to re-draw.

How much engraving can I have?

You can fit as much as you need to on the item and we can design to ensure it works. Please note, we generally recommend:

Corporate awards and plaques - one logo and eight lines of text
Sports Trophies - four lines of text

What should my engraving say?

Your engraving can say whatever you like. As long as it’s appropriate for your award!

If you are unsure of the best words to describe your recognition for presentation, please call one of our friendly staff to assist you with this process.

What if I don’t know all the recipient names?

We cannot start personalisation or engraving until we know all names. Please organise these as soon as possible to prevent any delays in ordering your trophies.

[unless approved by us in advance] Please do not send a partially complete engraving files as this may create unnecessary complexity with our normally robust production process.

Will you send me a proof?

Yes, for some products like the examples listed below, we will email you a pre-production artwork proof which will need to be digitally signed confirming your approval of the layout prior to production.

E.g., corporate awards (glass, crystal, acrylic), presentation plaques, trophy cups with large bases, honour boards, custom-made awards, custom-made medallions, badges, coins and lapel pins, apparel, and promotional products.

For all other regular trophies with standard labels, such as sports trophies and medals, we will apply our industry standard and legible typeface to best suit the product. For these types of standard trophy label personalisation, the onus is on you to enter all details correctly (eg names, dates etc) and submit the details correctly in the template we provide. Although our operators adhere to systematic due diligence checks, we cannot account for all errors. If we notice something obvious, we will contact you to query this.

What if I make a mistake?

Although we will do our best to assist you in these situations. Once you have signed off on the artwork, we cannot guarantee we will be able to rectify any mistakes without extending lead times or applying additional charges. So please make sure you check all decoration details thoroughly!

Payment

What payment methods do you accept?

Visa, MasterCard or American Express
Direct deposit (EFT)
PayPal, Stripe and Afterpay

Payment Processing Fees

There are no processing fees for Visa, MasterCard or American Express payments made on our website. With PayPal transactions we pass on their processing fee.

Accounts & Credit Terms

Rewards Trophies may grant credit terms to clients who are authorised members of creditworthy organisations and whom. To formally apply for an account, you must have previously successfully purchased three or more prepaid orders. To apply for an account with credit terms please email admin@rewardsinternational.com.au with ‘Credit Application’ in the title and we will email you our application form. We apply rigorous due diligence credit checks for all applications, not all requests will be granted.

Can you guarantee my payment is secure?

Our site uses SSL encryption and our online payment system Stripe to ensure you can shop with confidence. This means you are safe from your card information being used or analysed by third parties. SSL, or Secure Sockets Layer, is an encryption process encoding the data with a special key making anyone accessing it without the key unable to decipher the information it contains.

Extended validation (EV) SSL Certificate

An SSL EV connection is evident by the presence of "https" in the url address bar, which has the padlock symbol displayed on most browsers at the start of the url address bar. Extended Validation Certificates (EV) are public key certificates issued when a specified set of identification criteria are met. A certificate authority requires extensive verification of a company's identity before they can issue a certificate.

Information storage

For your security we DO NOT retain credit card details after your transaction.

General

Can I change my order?

Should you realise that you need to adjust your order, please contact us by email or phone. If it is time critical, please phone us to discuss your requirements immediately.

What if I need to add to my order?

Please contact us over the phone as soon as you realise, and we will do our best to adjust your order.

Can I have a repeat of a previous order?

Yes of course, please contact us and we can organise a repeat.

Is there a minimum order?

No! Order as many or as little as you need!

Do you offer discounts for bulk orders?

Yes we do, we have a tiered system and the larger the order, the larger the discount.

Frequently Asked Questions